Terms of Service

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Services

Life Impacts Security provides professional video surveillance and security solutions including:

• Video surveillance systems installation and maintenance
• Access control systems
• Alarm systems and monitoring
• Security consultation services
• Smart home integration
• 24/7 monitoring and support services

3. Service Agreements

3.1 Installation Services

Installation services are provided according to the specific terms outlined in your service agreement. All installations must comply with local building codes and regulations.

3.2 Monitoring Services

Monitoring services are provided on a subscription basis. Service levels and response times are detailed in your monitoring agreement.

3.3 Maintenance and Support

Maintenance schedules and support terms are outlined in separate maintenance agreements.

4. Payment Terms

• Payment is due according to the terms specified in your service agreement
• Late payment may result in service suspension or termination
• All prices are subject to applicable taxes
• Refunds are provided according to our refund policy

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your security needs
• Ensure safe access to installation and service locations
• Maintain equipment according to provided guidelines
• Notify us promptly of any system issues
• Comply with all applicable laws and regulations
• Not interfere with or modify installed equipment without authorization

6. Service Limitations

While we strive to provide reliable security services, customers understand that:

• No security system can prevent all incidents
• Equipment may occasionally malfunction or require maintenance
• Environmental factors may affect system performance
• Power outages or communication failures may temporarily affect service

7. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

8. Intellectual Property

All content on our website and proprietary technology used in our services is protected by intellectual property laws. You may not copy, modify, or distribute our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Life Impacts Security shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Life Impacts Security from any claims, damages, or expenses arising from your misuse of our services or violation of these terms.

11. Service Termination

11.1 Termination by Customer

You may terminate services according to the terms specified in your service agreement, typically with 30 days written notice.

11.2 Termination by Company

We may terminate services for non-payment, breach of terms, or other violations with appropriate notice as required by law.

12. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

13. Governing Law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

14. Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good faith negotiations. If resolution cannot be reached, disputes shall be resolved through binding arbitration in Montreal, Quebec.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to customers with appropriate notice. Continued use of our services after changes indicates acceptance of the new terms.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.